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      F.A.Q.

      On this page you will find answers to the most frequently asked questions. If you cannot find the answer to your question, contact us by using the form

      Corona
      Are you going to a concert or event in the Ziggo Dome, or are you curious about the measures that apply? Then we ask you to carefully read and comply with the FAQ below. These measures are based on the guidelines we receive from the central government and will be updated when changes are made. Therefore, keep a close eye on this page and the website of the relevant concert organizer so that you are aware of the latest updates.
      1. Do I need a corona admission ticket to visit an event in the Ziggo Dome?

        At the moment, visitors from the age of 13 need a corona admission ticket to be able to visit events in the Ziggo Dome. You can create this admission ticket via the CoronaCheck app or coronacheck.nl with:

        •With a negative test result (no longer than 24 hours old) from one of the Testen voor Toegang test locations. Currently, this test is free;
        • A vaccination certificate;
        • A proof of recovery (no longer than 6 months old).

      2. How does the corona admission ticket work?

        In order to gain access to events in the Ziggo Dome, you must also show your corona admission ticket in the CoronaCheck app or on paper in addition to your entrance ticket. Please note: a printout of your test result is not valid as a corona admission ticket.

        With the CoronaCheck app you convert your negative test result into a corona admission ticket with a QR code that can be scanned at the entrance. You do this with the pick-up code that you receive with your negative test result. You can also create a corona admission ticket after complete vaccination and having a vaccination certificate in the Coronacheck app.

        You then have your QR code scanned at the entrance. The validity of the corona admission ticket is checked in combination with your ID. Is your QR code valid? Then you can enter the venue. Please note: you can only show a corona admission ticket in the CoronaCheck app for one person. Every visitor therefore needs their own phone with the app.

        Please note:
        • We are not allowed to let you inside the venue without an official QR code, printed or on your phone. Paper vaccination certificates, the yellow booklet or other documentation are not valid as a corona admission ticket. Only the QR code is valid;
        • Bring your ID (driver's license (Dutch drivers licenses only), ID card or passport)! A bank card or copy/photo of your ID on your phone is not valid;
        • If you have been vaccinated, make sure you add both vaccinations in the CoronaCheck App. You can do this using your DigiD. You also have to add your second vaccination yourself, this is not done automatically;
        • Before you go to the venue, check whether your Dutch QR code works on your phone;
        • We recommend that you already create the code in the CoronaCheck app at home. The app can then save the code. An internet connection at the entrance of your location is therefore not necessary;
        • Make sure your phone's time is set automatically. If you have set the time manually, it may not match the actual time, which may cause a red screen to appear when scanning your QR code.

        More information can be found via www.coronacheck.nl or contact the CoronaCheck Helpdesk via 0800-1421 or helpdesk@coronacheck.nl. The helpdesk is available from Monday to Sunday from 8 a.m. to 8 p.m.

      3. Is the yellow booklet valid as a corona admission ticket?

        No, only an admission ticket in the CoronaCheck app via a QR code (or a printed version thereof) is valid.

      4. Is a printout of the QR code also valid?

        A paper proof is useful if you do not have a smartphone. You can directly download a printed version via this website. You can request a printed version of the QR code by calling 0800-1421 stating your citizen service number. It can take a few days before you receive your print by mail when you request it by phone, keep that in mind.

      5. Is a driver's license a valid ID?

        Yes, a Dutch driver's license, passport or identity card is a valid ID document in the Netherlands.

      6. I don't have a smartphone/CoronaCheck app, what now?

        Don't have a smartphone? Then you can create a corona admission ticket via www.coronacheck.nl/print that you can print out. This can also be done by telephone on 0800-1421 stating: request a printed version of the QR code from your BSN. It can take a few days before you receive your print by mail when you request this by phone, keep that in mind.

        More information can be found via www.coronacheck.nl or you can contact the CoronaCheck Helpdesk via 0800-1421 or helpdesk@coronacheck.nl. The helpdesk is available from Monday to Sunday from 08:00 to 20:00.

      7. Do I need internet to have my QR code checked?

        Scanning at the door is possible without internet. You do need an internet connection at least once during the day to retrieve a configuration of the app. All information about the use of the CoronaCheck Scanner can be found on this page.

      8. I have been fully vaccinated; do I still need to take a corona test?

        If you are fully vaccinated and your details are available in the CoronaCheck app and you can also create a corona admission ticket. Then a test is not necessary. If that is not yet possible in your case, a test is necessary for a corona admission ticket.

        For more information, visit www.testenvoortoegang.nl

      9. How can I obtain a corona admission ticket as a visitor from abroad (within Europe)?

        As a foreign visitor (within Europe) you can also schedule a test at Testen voor Toegang. Or show a green check mark with full vaccination with the DCC (the international/European app that is also used for travel).

        Did you travel to the Netherlands with a European Digital Corona Certificate (DCC)? You can also use the same QR code to go to an event. This is usually if your DCC is based on a vaccination certificate or recovery certificate. Your QR code must, however, meet the Dutch entry requirements: for example, that you are only considered fully vaccinated when the associated "waiting period" after the vaccination has also passed. Otherwise, a red screen will appear at the entrance.

      10. How can I obtain a corona admission ticket as a visitor from abroad (outside of Europe)?

        For visitors from outside of Europe, you must always be tested via Testen voor Toegang. Even if you are fully vaccinated. The test result (QR code) can then be loaded into the CoronaCheck app.
        Please note! The DCC is valid for 72 hours and you must have a negative test result 24 hours in advance for entry. If you have obtained a DCC with a negative travel test, you may have to be tested again as an international visitor in the Netherlands.

      11. I am not vaccinated and do not want to test. Can I visit a concert?

        The concert organizer determines how they will follow the rules of the national government at the entrance. Information from the central government regarding events as of September 25, 2021 can be found here and on the Coronacheck website.

        The government is currently imposing additional measures on organizing events. One of those measures is the corona admission ticket. You get this admission ticket:
        • With a negative test result (no longer than 24 hours old) from any of the Testen voor Toegang locaties. Currently, this test is free;
        • A vaccination certificate;
        • A proof of recovery (no longer than 6 months old).

      12. Is there distance between the seats?

        Because the events are currently held based on Testen voor Toegang, keeping 1.5-meter distance in the venue is not mandatory. So, you sit and stand next to other visitors in the venue. Everyone had to show a valid corona admission ticket on arrival.

      13. I would like to go to a concert with a friend, can we sit next to each other without keeping 1,5-meter distance?

        Because these concerts are currently held based on Testen voor Toegang, we can let go of the 1,5-meter distance rule in the venue. Visitors will therefore sit and stand next to each other.

      14. Are face masks mandatory in the venue?

        We adhere to the guidelines of the central government, which means that face masks are no longer mandatory in the venue. If you come by public transport, keep in mind that you must wear a mask there.

      15. Can I sing along during the concert?

        Humming, singing, cheering: it's allowed again!

      16. Is the air quality in the venue safe?

        With the advanced ventilation systems in our venue, we comply with the guidelines set by the government regarding ventilation.

        For us, the safety of visitors and employees has the highest priority. We therefore keep a close eye on the current government advice regarding ventilation systems and follow this up when necessary.

      17. Are there extra hygiene measures?

        Yes, in addition to extra hygiene measures, extra cleaning rounds have also been planned.

      General
      1. What is the minimum age to be able to visit a concert?

        The artists decide the age limit for events at the Ziggo Dome. The Ziggo Dome does not allow acces to visitors under 16 without a supervisor. If you have not turned 16 years old yet, we recommend you go together with someone aged 18 and older. Visitors under the age of 18 are not allowed access to night events.

        We also advise you to use ear plugs during a concert. Ear plug vending machines are located in the toilets in Ziggo Dome. For more information visit the website of I Love My Ears.

      2. Can I enter and exit the auditorium during a show?

        You can exit the auditorium towards the foyer, but you cannot go all the way outside and come back in.

      3. Is the standing area divided in sections?

        The lay-out of the area depends on the event that is taking place. This is determined by organising party in question.

      4. What time do the doors open?

        This differs per concert or event. Check the website of the organiser for more information and the start time as indicated on this website.

      5. What are the company rules?

        You can find the company rules here.

      6. Is smoking allowed in the auditorium?

        No, smoking is not allowed in the building. Security personnel will keep a close watch. A single smoking violation is followed by a warning, in case of repeated violation we can decide to remove the person in question from the building.

      7. Can I bring a camera into the auditorium?

        It depends per event. For the most regular evening shows and concert, simple pocket cameras, meaning non-professional cameras and cameras without interchangeable lenses, are allowed. However, it is always up to the band itself whether the audience is allowed to take pictures during an event. It is also possible that the organiser decides on the night of the event itself to disallow cameras. Our staff will inform you about this at the entrance and will sometimes let you give the camera for safekeeping at the security where you can pick it up again after the event. However, this is not always possible. Check the website of the organiser of the event in question for the rules about camera use for the event in question.

      8. Am I allowed to bring my own food and drinks?

        It is not allowed to bring your own consumptions. Please contact us in advance in the event of special diets or allergies. 

      9. Is there any public transport at walking distance of the venue?

        Yes, it is about a 10 minute walk from station Bijlmer ArenA. More information about how to get to the Ziggo Dome can be found here.

      10. Is public transport still available after the event?

        For current arrival and departure times check the 9292 public transport planner.

      11. Where can I find a map with seat numbers?

        A map can be found on the website of the ticket sales organisation.

      12. Can I sit anywhere?

        In most cases seated tickets are sold by seat number. Unless stated differently on the event page you are not able to pick your own seat.

      13. Is there a supporting act?

        Any supporting acts for the concert or event in question will be announced on this website. You can also check the website of the organiser for the latest updates.

         

      14. What time does a concert or event end?

        End times differ per event. Check the website of the organiser of the event in question.  For regular evening shows and concerts the latest end time is about 23:00 hrs (subject to delays and possible encores). As soon as the time schedule is known it will be posted on the event page in question in our calendar. On the evening of the event itself, the time schedule will also communicated on the screens in the public area. 

      15. Is there an intermission during the event?

        That differs per event. Check the website of the organiser of the event in question.

      16. Do you organise meet and greets with the artist?

        No, we do not. In some cases, a meeting with the artist is organised by the concert or event organiser. 

      17. Can you send me posters or brochures?

        No, we do not send those out. We do not have posters or brochures of events available.

      18. How can I stay informed about events planned in the Ziggo Dome?

        You can stay informed about events in the Ziggo Dome by checking the calendar. Besides that, you can subscribe to the YourGuide. This is our personalized newsletter which you will receive once a month. You can also follow us on social media such as Twitter, Instagram and Facebook.

        to the agenda

      19. Can my child under 18 get accompanied on location?

        No, you need to arrange for accompaniment yourself.

      20. Can I book a room in the adjacent hotel?

        Sure! You can book a room for one or more nights at the Jaz Amsterdam Hotel. If you would like to book a room, click here.

         

      21. Are there any lockers available?

        There are locker rooms available on the ground floor that can be used. The rate is € 2. The dimensions of a locker are: 50 x 23,5 x 25,5 cm.

        Directly above the entrance outside of the Ziggo Dome, Lockerpoint ArenAPoort can be found. You can rent a large locker here for storing luggage that is not allowed inside the venue, such as backpacks, weekend bags, trolleys, a helmet or suitcases. The luggage lockers are open until 1 hour after the event ends. Visit the Lockerpoint website for more information about the dimensions of the lockers and the price.

      22. Do you have a cloakroom and what is the fee?

        The cloakroom facilities in the Ziggo Dome are temporarily closed. You can store your belongings in our lockers. Please note that you need a €2 coin to use these lockers. More information about our lockers can be found here.

      23. Can I get something to eat before the show?

        Yes, you can. From the moment the doors open, you can get sandwiches and various snacks at the food outlets of La Place inside the Ziggo Dome. If you prefer to dine in a restaurant, : there is a restaurant located right above the entrance of the Ziggo Dome, which is called Soundbites by LUTE. The menu as well as the interior of the restaurant is inspired by big cities from all over the world. Soundbites by LUTE has an inviting terrace overlooking the square in front of the Ziggo Dome. You are also able to diner in the Ziggo Dome at the Restaurant Member Lounge. For more tips on where to go check the drinks and food page.

      24. Is Ziggo Dome also accessible for disabled persons?

        We welcome everyone in the Ziggo Dome. That is why we think it is important that the building is accessible for anyone. More information can be found on the accessibility page.

      25. Can I breast pump at the Ziggo Dome?

        Breast pumping at the Ziggo Dome is no problem, though we do not have a space that is explicitly designed for breast pumping. The most appropriate and suitable space to breast pump is the First AID room. Here you have the privacy and facilities needed to breast pump (electrically or manyally). Please ask the service employees where this First AID room is located exactly. When arriving at the Ziggo Dome, please tell the security you need to breast pump so they'll allow you to bring your equipment inside. 

      26. What is your bag policy?

        It is not allowed to bring a bag with you to shows at the Ziggo Dome. Only handbags that aren’t bigger than the size of an A4-paper (8.27 x 11.69 inches) and no thicker than 10 cm (3.9 inches) are allowed inside. If you do bring a bag bigger than this, you will not be allowed to enter the venue. The organizer of the concerning event will do its best to reduce queues much as possible. We politely ask for your understanding and cooperation.

        Directly above the entrance outside of the Ziggo Dome, Lockerpoint ArenAPoort can be found. You can rent a large locker here for storing luggage that is not allowed inside the venue, such as backpacks, weekend bags, trolleys, a helmet or suitcases. The luggage lockers are open until 1 hour after the event ends. Visit the Lockerpoint website for more information about the dimensions of the lockers and the price.

      Tokens

      You can find all information about payment at the payment page



      Tickets
      1. What is a safe ticket sales address?

        On our website is a link to the organiser of the concert or event. Click the link to find more information about the official ticket sales points. A list of reliable ticket sales addresses can be found on the website ‘weet waar je koopt’  (know where to buy). Attention: there is always one (1) official sales point per event.

      2. Can I also buy tickets in a store?

        That differs per event. On our website is a link to the organiser of the concert or event. Click on the link to find the official ticket sales points.


        A list of reliable ticket sales addresses can be found on the website ‘‘weet waar je koopt’’ (know where to buy).

      3. Do you also sell tickets at the door of the venue?

        That differs per event. In some cases you can buy the last tickets at the Ticket Office near the entrance of the Ziggo Dome. However, this is only possible if the event is not sold out. The organiser of the event can choose to sell the last available tickets at the Ticket Office. In that case, you can only buy tickets on the day of the event itself from about 1,5 hours before the doors open (the time is noted at the event in question in our calendar under ‘doors open’).

      4. How do I know I have an original and therefor valid ticket?

        Tickets can have the right logo and all kinds of safety features but still be invalid.

        One of the official companies selling tickets is Ticket Service Nederland (TSN). TSN cannot guarantee the authenticity of tickets that are purchased from other parties (black marketeers, individuals). TSN advises you to solely purchase tickets through the official sales points: www.ticketmaster.nlFree Record Shops, the larger tourist offices [link], the known pre-sales addresses or by telephone 0900-3001250 (45cpm).

         

      5. How do I know when the presales start?

        If the presales has not started yet, we will indicate the date the presales will start for the concert or event on our website. The presales start date can also be found on the website of the concert or event organiser. 

      6. Is it possible to purchase tickets for wheelchair seating online?

        Yes, it depends on the organiser, but in most cases you can purchase tickets for wheelchair seating. You can indicate your preference when ordering tickets and reserve a seat on the wheelchair platform. 

      7. You sometimes refer to Live Nation but then I end up at Ticketmaster. Is this safe?

        Yes. The ticket sales of Live Nation is done through the Ticketmaster system (www.ticketmaster.nl).

      8. I have lost my ticket, what should I do?

        Contact the ticket sales organisation where you purchased the tickets.

      Halls and acoustics
      1. How is good sound created?

        Various elements determine the sound:

        • the acoustics of the concert auditorium 
        • the sound equipment
        • the voice of the artist(s)
        • the sound technicians


        The acoustics in the Ziggo Dome has been taken into account from the very start. In order to realize excellent acoustics, special provisions have been made during the building to realize excellent acoustics, from the ceiling to the stands, from chairs to walls.

        Ziggo Dome has no influence on the other elements. The sound installation varies in brand and size per concert: it is brought along by the (crew of) the artist or band and used in each tour location. The sound technician, who is responsible for the volume and tuning of the sounds produced by the artist or band, also tour together with the artist or band. For the artist(s) it is important to be able to correctly handle the microphones and other equipment on the stage. If all these elements match, then the sound is good.

         

      2. What is the sound volume?

        The Ziggo Dome measures the sound levels during events and applies the guidelines of the Covenant Prevention Ear Damage Music Sector.

      3. What is the height of the stage in Ziggo Dome?

        Ziggo Dome does not work with a fixed stage setting. The stage setting is determined by the artist. Ziggo Dome always advises a stage height of 2 meters (for an event where the audience is on the auditorium floor) to optimize the sight lines, however, the final decision lies with the organiser of the concert or event. 

      4. Why are there (no) video screens?

        It is possible to hang video screens in the Ziggo Dome. Artists and bands determine the presence or absence of video screens. This choice lies with the artist and management of the artist. 

      5. Who determines the sight lines?

        The sight lines are determined by the organiser of a concert or event and not by Ziggo Dome. Based on the sight lines, the organiser organizes the ticket sales. 

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