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      F.A.Q.

      On this page you will find answers to the most frequently asked questions. If you cannot find the answer to your question, contact us by using the form

      General
      1. What is the minimum age to be able to visit a concert?

        If you have not turned 16 years old yet, we recommend you go together with someone aged 18 and older. Visitors under the age of 18 are not allowed access to night events.

        We also advise you to use ear plugs during a concert. Ear plug vending machines are located in the toilets in Ziggo Dome. For more information visit the website of I Love My Ears.

      2. Can I enter and exit the auditorium during a show?

        You can exit the auditorium towards the foyer, but you cannot go all the way outside and come back in.

      3. Is the standing area divided in sections?

        The lay-out of the area depends on the event that is taking place. This is determined by organising party in question.

      4. What time do the doors open?

        This differs per concert or event. Check the website of the organiser for more information and the start time as indicated on this website.

      5. What are the company rules?

        You can find the company rules here.

      6. Is smoking allowed in the auditorium?

        No, smoking is not allowed in the building except for in the Designated Smoking Areas. Security personnel will keep a close watch. A single smoking violation is followed by a warning, in case of repeated violation we can decide to remove the person in question from the building.

      7. Can I bring a camera into the auditorium?

        It depends per event. For the most regular evening shows and concert, simple pocket cameras, meaning non-professional cameras and cameras without interchangeable lenses, are allowed. However, it is always up to the band itself whether the audience is allowed to take pictures during an event. It is also possible that the organiser decides on the night of the event itself to disallow cameras. Our staff will inform you about this at the entrance and will sometimes let you give the camera for safekeeping at the security where you can pick it up again after the event. However, this is not always possible. Check the website of the organiser of the event in question for the rules about camera use for the event in question.

      8. Am I allowed to bring my own food and drinks?

        It is not allowed to bring your own consumptions. Please contact us in advance in the event of special diets or allergies. 

      9. Is there any public transport at walking distance of the venue?

        Yes, it is about a 10 minute walk from station Bijlmer ArenA. More information about how to get to the Ziggo Dome can be found here.

      10. Is public transport still available after the event?

        For current arrival and departure times check the 9292 public transport planner.

      11. Where can I find a map with seat numbers?

        A map can be found on the website of the ticket sales organisation.

      12. Can I sit anywhere?

        In most cases seated tickets are sold by seat number. Unless stated differently on the event page you are not able to pick your own seat.

      13. Is there a supporting act?

        Any supporting acts for the concert or event in question will be announced on this website. You can also check the website of the organiser for the latest updates.

         

      14. What time does a concert or event end?

        End times differ per event. Check the website of the organiser of the event in question.  For regular evening shows and concerts the latest end time is about 23:00 hrs (subject to delays and possible encores). As soon as the time schedule is known it will be posted on the event page in question in our calendar. On the evening of the event itself, the time schedule will also communicated on the screens in the public area. 

      15. Is there an intermission during the event?

        That differs per event. Check the website of the organiser of the event in question.

      16. Do you organise ‘meet-and-greets’ with the artist?

        No, we do not. In some cases, a meeting with the artist is organised by the concert or event organiser. 

      17. Can you send me posters or brochures?

        No, we do not send those out. We do not have posters or brochures of events available.

      18. How can I stay informed about events planned in the Ziggo Dome?

        You can stay informed about events in the Ziggo Dome by checking the calendar. Besides that, you can subscribe to the YourGuide. This is our personalized newsletter which you will receive once a month. You can also follow us on social media such as Twitter, Instagram and Facebook.

        to the agenda

      19. Can my child under 18 get accompanied on location?

        No, you need to arrange for accompaniment yourself.

      20. Can I book a room in the adjacent hotel?

        Sure! You can book a room for one or more nights at the Jaz Amsterdam Hotel. If you would like to book a room, click here.

         

      21. Are there any lockers available?

        There are locker rooms available on the ground floor that can be used. The rate is € 2. The dimensions of a locker are: 50 x 23,5 x 25,5 cm

      22. Do you have a cloakroom and what is the fee?

        Yes, the cloakroom is located in the Ziggo Dome foyer. Use of the cloakroom is free.

      23. Can I get something to eat before the show?

        Yes, you can. From the moment the doors open, you can get sandwiches and various snacks at the food outlets of La Place inside the Ziggo Dome. If you prefer to dine in a restaurant, : there is a restaurant located right above the entrance of the Ziggo Dome, which is called Soundbites by LUTE. The menu as well as the interior of the restaurant is inspired by big cities from all over the world. Soundbites by LUTE has an inviting terrace overlooking the square in front of the Ziggo Dome. You are also able to diner in the Ziggo Dome at the Restaurant Member Lounge. For more tips on where to go check the drinks and food page.

      24. Is Ziggo Dome also accessible for disabled persons?

        We welcome everyone in the Ziggo Dome. That is why we think it is important that the building is accessible for anyone. More information can be found on the accessibility page.

      Tokens

      You can find all information about our tokens at the payment page



      Tickets
      1. What is a safe ticket sales address?

        On our website is a link to the organiser of the concert or event. Click the link to find more information about the official ticket sales points. A list of reliable ticket sales addresses can be found on the website ‘weet waar je koopt’  (know where to buy). Attention: there is always one (1) official sales point per event.

      2. Can I also buy tickets in a store?

        That differs per event. On our website is a link to the organiser of the concert or event. Click on the link to find the official ticket sales points.


        A list of reliable ticket sales addresses can be found on the website ‘‘weet waar je koopt’’ (know where to buy).

      3. Do you also sell tickets at the door of the venue?

        That differs per event. In some cases you can buy the last tickets at the Ticket Office near the entrance of the Ziggo Dome. However, this is only possible if the event is not sold out. The organiser of the event can choose to sell the last available tickets at the Ticket Office. In that case, you can only buy tickets on the day of the event itself from about 1,5 hours before the doors open (the time is noted at the event in question in our calendar under ‘doors open’).

      4. How do I know I have an original and therefor valid ticket?

        Tickets can have the right logo and all kinds of safety features but still be invalid.

        One of the official companies selling tickets is Ticket Service Nederland (TSN). TSN cannot guarantee the authenticity of tickets that are purchased from other parties (black marketeers, individuals). TSN advises you to solely purchase tickets through the official sales points: www.ticketmaster.nlFree Record Shops, the larger tourist offices [link], the known pre-sales addresses or by telephone 0900-3001250 (45cpm).

         

      5. How do I know when the presales start?

        If the presales has not started yet, we will indicate the date the presales will start for the concert or event on our website. The presales start date can also be found on the website of the concert or event organiser. 

      6. Is it possible to purchase tickets for wheelchair seating online?

        Yes, it depends on the organiser, but in most cases you can purchase tickets for wheelchair seating. You can indicate your preference when ordering tickets and reserve a seat on the wheelchair platform. 

      7. You sometimes refer to Live Nation but then I end up at Ticketmaster. Is this safe?

        Yes. The ticket sales of Live Nation is done through the Ticketmaster system (www.ticketmaster.nl).

      8. I have lost my ticket, what should I do?

        Contact the ticket sales organisation where you purchased the tickets.

      Halls and acoustics
      1. How is good sound created?

        Various elements determine the sound:

        • the acoustics of the concert auditorium 
        • the sound equipment
        • the voice of the artist(s)
        • the sound technicians


        The acoustics in the Ziggo Dome has been taken into account from the very start. In order to realize excellent acoustics, special provisions have been made during the building to realize excellent acoustics, from the ceiling to the stands, from chairs to walls.

        Ziggo Dome has no influence on the other elements. The sound installation varies in brand and size per concert: it is brought along by the (crew of) the artist or band and used in each tour location. The sound technician, who is responsible for the volume and tuning of the sounds produced by the artist or band, also tour together with the artist or band. For the artist(s) it is important to be able to correctly handle the microphones and other equipment on the stage. If all these elements match, then the sound is good.

         

      2. What is the sound volume?

        The Ziggo Dome measures the sound levels during events and applies the guidelines of the Covenant Prevention Ear Damage Music Sector.

      3. What is the height of the stage in Ziggo Dome?

        Ziggo Dome does not work with a fixed stage setting. The stage setting is determined by the artist. Ziggo Dome always advises a stage height of 2 meters (for an event where the audience is on the auditorium floor) to optimize the sight lines, however, the final decision lies with the organiser of the concert or event. 

      4. Why are there (no) video screens?

        It is possible to hang video screens in the Ziggo Dome. Artists and bands determine the presence or absence of video screens. This choice lies with the artist and management of the artist. 

      5. Who determines the sight lines?

        The sight lines are determined by the organiser of a concert or event and not by Ziggo Dome. Based on the sight lines, the organiser organizes the ticket sales. 

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